Website Help

My page looks WACKY!  There are overlapping graphics, make it stop! THIS IS EASY TO CORRECT WITH YOUR BROWSER BAR SETTINGS. IN INTERNET EXPLORER, GO TO THE TOP RIGHT OF YOUR BROWSER WHERE THERE IS A BUTTON THAT SAYS “PAGE”  CLICK THE DROPDOWN AND PRESS “COMPATIBILITY VIEW.”  THIS SHOULD TAKE CARE OF IT.  IF NOT, PRESS CTRL F5 AT THE SAME TIME.

Did my order ship? IF YOUR ORDER IS CORRECTLY PLACED, YOU WILL RECEIVE AN EMAIL SENT TO THE EMAIL ADDRESS GIVEN DURING THE ORDER PLACING PROCESS. CAREFUL! IF YOU MAKE A TYPO ON YOUR EMAIL ADDRESS–YOUR ORDER MAY GO THROUGH AND YOU WILL NOT RECEIVE CONFIRMATION OR SHIPPING UPDATES.

How do I use my discount code? PLEASE APPLY THE DISCOUNT CODE AFTER LOGGING IN (IF YOU HAVE AN ACCOUNT).  THE DISCOUNT CODE ENTRY SPACE IS IN YOUR SHOPPING CART, AT THE BOTTOM LEFT.  ENTER THE CODE AND PRESS ‘SUBMIT.’  THEN PRESS ‘CHECKOUT.’

When will my order ship? ORDERS ARE PROCESSED AND SHIPPED MONDAY THRU FRIDAY, 9AM TO 2PM. ORDERS PLACED AFTER 2PM ON FRIDAY WILL NOT BE PROCESSED UNTIL THE FOLLOWING MONDAY. ALL STANDARD UNITED STATES SHIPPING HOLIDAYS APPLY. PLEASE NOTE THAT UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY. NEXT DAY ORDERS PLACED ON FRIDAY BEFORE 2PM WILL BE DELIVERED ON MONDAY NOT SATURDAY.

How will I know when my order has shipped? YOU WILL RECEIVE AN EMAIL TRACKING NUMBER FOR YOUR ORDER AS IT IS BEING PICKED UP TO BEGIN ITS JOURNEY TO YOU.

Can I ship to a P.O. Box? WE SEND P.O. BOX PACKAGES VIA USPS AND CANNOT TRACK OR PREDICT DELIVERY DATES. PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR P.O. BOX DELIVERIES.

Do you ship to destinations outside the US? Yes, we ship to destinations in the U.K. via Wishbox. Please click here to visit Savannah Bee Company on Wishbox.

Can I ship to an APO address? WE HAVE ADDED SHIPPING TO MILITARY ADDRESSES!

My order was damaged in shipping, what now? PLEASE MAINTAIN THE PACKAGE WITH OUTER BOXING–THE CARRIER MAY WISH TO PICK THE PACKAGE UP.  CONTACT US  AT info@savannahbee.com AND WE WILL BEE HAPPY TO HELP YOU!

Why is my promotional item not on my receipt? PROMOTIONAL ITEMS ARE NOT LISTED ON THE SALES RECEIPT OR PACKING SLIP. THESE ITEMS ARE NOT PAID ITEMS. THEY ARE ADDED DURING SHIPPING AND WILL BE INCLUDED IN YOUR ORDER.

What is your privacy policy? CLICK HERE FOR OUR PRIVACY POLICY

 

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